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Magical Express
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What is Disney’s Magical Express service?
Disney’s Magical Express is a complimentary new airport transportation and
luggage delivery service available to all Disney Resort* Guests that offers
hassle free transportation between Orlando International Airport and the
Walt Disney World Resort. The magical part of this service is that Guests do
not have to claim their luggage when they arrive at the airport…Disney’s
Magical Express claims the luggage on their behalf and delivers it to their
Resort room.
The inbound portion of the service (into Orlando International Airport) is
available for all Disney resort guests, regardless of the airline they’ve
selected – domestic and international flights.
The outbound portion of Disney’s Magical Express (from a Disney Resort to
Orlando International Airport) offers Resort Guests complimentary return
transportation from their hotel to Orlando International Airport. For those
flying domestically on the following airlines -- American, Delta (including
Song), Continental, and United (including Ted), Disney’s Magical Express
also offers resort airline check-in that allows these Guests to check their
luggage and receive their airline boarding passes at their Walt Disney World
Resort. With this service, Guests with late flight departures no longer have
to worry about their luggage after they check-out of their Resort; they can
simply check their luggage at the Resort Airline Check-in Desk and then
enjoy the last day of their stay.
This service is complimentary to Disney Resort guests throughout the
Happiest Celebration on Earth, beginning May 5, 2005 and extending
throughout the year 2011.
Highlights:
An Airport Transportation Booklet containing general information and luggage
tags - to be attached prior to leaving home - will be mailed approximately
21 days prior to arrival.
Guests are met by a costumed Disney representative upon arrival at the
airport and directed to our Disney Welcome Center located on Level One A
side of the airport.
Guests will board a themed motor coach to their Resort and experience an
“edutainment” video.
The tagged luggage is retrieved behind the scenes and delivered separately
to their Resort room.
For the resort departure, Guests will be notified of their motor coach pick
up time the day prior to check-out.
The motor coach pick up time is approximately 2 ¾ hours prior to their
flight departure.
Guests will experience another video presentation from their Resort to the
airport.
Walt Disney World Swan and Dolphin hotels, the seven hotels on or near Hotel
Plaza Boulevard, and Shades of Green are not included.
What is the cost for this service?
Disney’s Magical Express is a complimentary service to Walt Disney World
Resort Guests, which will be offered throughout the Happiest Celebration On
Earth event commencing May 5, 2005 and running throughout the year 2006.
What if a guest doesn’t want the service? Is there a credit?
If a guest elects not to utilize the service, they will not receive a
“credit” to their reservation.
Will Disney’s Magical Express continue on a complimentary basis after the
“Happiest Celebration On Earth” has concluded?
While no determination has been made, our focus right now is the successful
launch of Disney’s Magical Express as a great new benefit for our guests.
How much does Disney’s Magical Express save guests?
With Disney’s Magical Express, a family of four can save more than $80
(based on round-trip taxi or shuttle transportation, plus tip, for two
adults and two children).
When does the service first become available to Walt Disney World Guests?
Disney’s Magical Express service can be booked beginning Jan. 2, 2005 for
any arrivals planned for May 5 and beyond.
Which Resorts are included?
All Walt Disney World Resort hotels other than the Walt Disney World Swan
and Dolphin hotel, the hotels on or near Hotel Plaza Boulevard and Shades of
Green. The Disney Vacation Club Resorts at Vero Beach and Hilton Head are
also excluded. If a Guest moves to an off-property resort, they are on their
own for transportation back to the airport.
Can a Guest book a one-way airport transfer (to or from)?
Yes.
Can a Guest book return transportation to the airport while on property?
Yes; guests can book return transportation to the airport by calling
Disney’s Magical Express Guest Service. The Resort Front Desks will have a
communication card with the phone number to hand to the Guest.
Can a Guest book a “luggage only” transfer?
No.
How is a reservation made for Disney’s Magical Express service?
You will need to provide your agent the
appropriate flight information:
Arriving From (originating city or connecting city into Orlando)
Destination (for departure)
Airline Carrier (arrival and departure)
Flight Number (arrival and departure)
and, if not a part of the original booking, provide the Disney resort
reservation number.
What if we do not have the flight information at the time of booking?
The reservation can still be made; the Agent will advise you to contact her
with flight information later.
Can a Guest book transportation upon arrival at the airport?
No. Guests must book Disney’s Magical Express service reservation at least
10 days prior to arrival, so that they fully benefit from the service and a
seamless luggage delivery to their Resort room.
What is the cutoff date for booking Disney’s Magical Express?
Disney’s Magical Express must be booked within 10 days of arrival.
When will we receive the Airport Transportation Booklet with luggage
tags?
Approximately 21 days prior to a Guest’s arrival, an Airport Transportation
Booklet containing general information and luggage tags – to be attached
prior to leaving home – will be mailed to the Guest.
Do international Guests have to claim luggage?
If Orlando is the Guest's first port of entry into the United States then
the Guest claims their luggage after debarking the plane (luggage is not
transferred to Baggage Claim at this point). The Guest proceeds through the
Customs process with their luggage. When complete the luggage is given back
to the airport to be transferred to Baggage Claim and Disney’s Magical
Express service pulls the luggage on behalf of the Guest.
If Orlando is not the Guest's first port of entry into the United States
then the Guest has already completed the Customs process and does not have
to claim luggage.
How many stops will the motor coach make between Orlando International
Airport and the guest’s Disney Resort hotel?
Anywhere from three to four stops to drop off guests at various Disney
resort hotels.
Will the motor coaches accommodate wheelchairs?
Yes. However, the travel agent needs to indicate this at the time of booking
and note it as a special request.
Will Disney’s Magical Express provide wheelchairs at the airport upon
arrival?
No.
How does return transportation to the airport work?
Complimentary transportation from the Disney Resort to the Orlando
International Airport is available to all Disney Resort Guests.
A secondary benefit of the return trip to the Orlando International Airport
– Resort Airline Check-In – offers remote check-in for select Guests,
allowing them to check their luggage and receive their airline boarding
passes at their Disney Resort. At this time, this
remote check-in service is only available for Guests flying domestically on
the following airlines: American, Delta (including Song), Continental, and
United (including Ted).
With this service, Guests with late flight departures no longer have to
worry about their luggage after they check-out of their Resort; they can
simply check their luggage at the Resort Airline Check-in Desk and then
enjoy their last day of their stay.
How will Guests know what time the motor coach leaves from their Resort to
the airport?
The Guest will receive a departure notice the day prior to check-out
advising of the motor coach pick-up time based on the provided flight
information. The general rule of thumb is 2¾ hours prior to the flight
departure.
Where are the Resort Airline Check-in Desks located?
Each Resort will have a dedicated check-in Desk located in or near the lobby
or outside at the entrance to the Resort. The Desks will be located in
prominent locations with easy access.
Is there a cost for the return transportation or Resort Airline Check-In
service?
At this time, there is no charge for Disney Resort Guests to use either
service.
Are gratuities included for the luggage delivery to the Resort room by
Bell Services?
Yes, but for the inbound service only. Gratuities are not included if the
Guest elects to utilize Bell Services for assistance with their luggage from
their room to the motor coach pick-up area upon departure.
Which Resorts will have Resort Airline Check-In locations?
All Walt Disney World Resort hotels other than the Walt Disney World Swan
and Dolphin hotel, the seven hotels on or near Hotel Plaza Boulevard and
Shades of Green will have operational locations by the May 5, 2005 start
date for Disney’s Magical Express.
Is the Resort Airline Check-in service operated by Walt Disney World?
No. It is operated by a Transportation Safety Administration (TSA)-approved
third party company on behalf of the participating airlines.
What are the hours of operation for the Resort Airline Check-in Desk?
Transportation from the Disney Resorts to Orlando International Airport is
available around the clock, seven days a week, based on flight schedules.
Guests are notified about their departure times the day prior to check-out.
Guests on outbound flights with domestic service provided by American, Delta
(including Song), Continental, and United (including Ted), and opting to
take advantage of the remote check-in service will be able to check their
luggage and print their boarding pass every day between 6 a.m. and 2 p.m. at
the Resort Airline Check-In Desk.
When is the earliest a Guest using the remote check-in can check-in for
their airline?
12 hours prior to their flight departure time.
When is the latest a Guest using the remote check-in can check-in for
their airline?
2¾ hours prior to their flight departure time.
What does the Guest need to provide at the time of the airline check-in?
Government issued i.d. (e.g. driver’s license, passport) and their Key to
the World card to verify that they are a Walt Disney World Resort Guest.
Does the Guest have to utilize Disney’s Magical Express return
transportation service back to Orlando International Airport to participate
in the Resort Airline Check-in?
No. This service is available to Disney Resort Guests on outbound flights
with domestic service provided by American, Delta (including Song),
Continental, and United (including Ted). They can take advantage of the
motor coach transportation back to Orlando International Airport or arrange
their own transportation.
Can off-site hotel Guests use this service?
No.
Can Walt Disney World Swan and Dolphin hotel guests use this service?
No.
Can guests staying at one of the seven hotels on or near Hotel Plaza
Boulevard use this service?
No.
Where can a Guest get more information while on property?
The Resort Airline Check-in Desks as well as the Resort Front Desks will
have information regarding the service.
Can international Guests utilize this “return” transportation service to
the Orlando International Airport?
Yes, the complimentary return transportation service from a Disney Hotel to
the Orlando International Airport is available to all guests, regardless of
the outbound carrier. However, at this time, the Resort Airline Check-in
service – checking in luggage and providing a boarding pass – is only
available to Guests on outbound flights with domestic service provided by
American, Delta (including Song), Continental, and United (including Ted).
Guests flying internationally can take advantage of the complimentary motor
coach transportation, but will need to handle their own luggage and check-in
with their airline at the Orlando International Airport.
Is there a limit to the number of bags a guest can check at their resort
versus checking in directly at the airport?
The Resort Airline Check-in Desk will follow the same guidelines as the
participating airlines.
What if the Guest misses their flight? Where will their luggage go?
If a Guest checks their luggage from their city of origin in time to make
their originally scheduled flight, their bags are likely to make it to
Orlando International Airport as scheduled, even if they miss their flight.
Disney representatives will pull their bags and wait for the Guest’s arrival
before forwarding them to their resort hotel.
Why are the hours of operation only 6 a.m. to 2 p.m. at the Resort
Airline Check In Desk?
The remote check-in that lets Guests check bags and obtain boarding passes
is operational from 6 a.m. – 2 p.m., a timeframe that corresponds with the
11 am check out policy for Disney resort hotels.
Motor coaches offering return transportation to Orlando International
Airport will pick up near these locations and will operate around the clock,
seven days a week, based on flight schedules. Guests are notified about
their departure times the day prior to check-out.
Are there certain hours of operation for the Disney Welcome Center at the
airport?
The general hours of operation for the Disney Welcome Center at the Orlando
International Airport will be 6 a.m. to 11 p.m., but those hours will be
extended to meet all flights of all guests that have booked Disney’s Magical
Express, even if their flight is scheduled to arrive after 11 p.m. The
Welcome Center will also closely follow arrival information to be available
for flights that may be delayed.
What should guests who had planned to pre-board using the Resort Airline
Check In do if the Desk is closed?
In the event the Resort Airline Check In Desk is closed, Guests should take
their luggage with them to the airport for standard airline check-in.
Can Guests rent a car at their resort if they decide they need one?
Yes, Guests opting to take advantage of Disney’s Magical Express can still
rent a car and can make arrangements with their car rental company to pick
up their vehicle.
Will you continue to operate the Auto Car Care Center on Disney property
that allows Guests to pick up a rental car?
Yes.
Is Disney’s Magical Express only available to Guests who’ve purchased air
through the Walt Disney Travel Company? Or only to Guests traveling on a
package?
No. Disney’s Magical Express is a service available to all guests staying at
a Disney Resort, irrespective of whether they have purchased a package or
booked air through the Walt Disney Travel Company, directly with the
airline, or through another channel.
What service will guests on a Disney Cruise Line 7-day land and sea
vacation receive?
Disney Cruise Line Guests that purchase a 7-night land and sea package
including ground transfers from Orlando International Airport will utilize
Disney's Magical Express.
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